Refund and cancellation policy

Last updated: 1 November 2026

Before work starts

If you cancel before we begin work, we refund the amount paid, minus any payment gateway charges.

After work starts

Once work on your plan or project has started, fees for the current term or completed milestone are not refundable, because time and resources have already been committed. For milestone payments, each payment covers the stage it was made for.

Third-party costs

Domain registration, hosting, paid tools and other third-party charges are not refundable once purchased on your behalf.

How to request a refund

Message us on WhatsApp with your name, business name and payment details. We reply within 3 working days, and approved refunds are processed to the original payment method within 7 to 10 working days.

Contact us

MS Digital Connect, a unit of Lignerx (Equiptronic Pvt Ltd), Malti Rd, Roberts Lines, Hariharpur, Lucknow, Uttar Pradesh 226002.
Phone and WhatsApp: 93052 54671